Policies & Safeguarding

Privacy & Confidentiality Policy

Last Updated: July 2026

We respect the privacy and confidentiality of our participants, families and referrers. We only collect information needed to provide safe and appropriate cleaning and gardening services.

1. Collection & Storage

Participant information is stored securely and only accessed by authorised staff when required for service delivery, administration or compliance. We do not share personal information without consent unless required by law.

2. Participant Rights

• You can request access to the personal information we hold about you.
• You can ask us to correct any inaccurate information.
• You can raise a privacy concern or make a complaint if you believe your information has not been handled appropriately.